Cannot update Pokemon Y as it says the product is unavailable (have cartridge)?

Feb. 4, 2016

Upon starting the game it tells me there’s an update available and gives me the opportunity to update it before playing. If I choose to update it directly, it logs me in, shows a progress bar which completes almost immediately and tells me the game has been patched. Upon trying to play the game again, the same message appears, as if nothing had happened (most likely because nothing has happened).

I’ve contacted support regarding this issue a week ago but nobody seems to have gotten in touch with me. Has anybody experienced this before? I’ve scoured the internet to no avail.

Pleaselog inorregisterto add a comment.

This is a question that can’t be answered here. Call the number in the digital manual located in the game’s file.